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Service network
Service Policy
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Repair process
 
     
     
 

  
Service policy

1. Make service more intimate, customers more satisfied

In addition to providing high quality products, Biolight is more concerned about the quality of service by responding quickly to service needs, as well as after-sales regular product follow-up and customer visit to improve customer satisfaction.

 

2. Quick response

Service network structure: headquarters ---- office ---- service channel network;
More than 100 technical engineers, providing a variety of technical support and product training;
Service outlets throughout the country, quickly and timely provide solution to customer feedback;
Call center 24 hours service;
At least once a year customer visit and product maintenance;
After-sales service satisfaction more than 90%.

 

3. High quality service flow chart

Customer call for maintenance
Problem confirmation
Technical support by telephone     
Customer visit service
Customer call back
Customer visit

 

 

 
     
 
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